Privacy Policy

This Privacy Policy outlines how British Stair Nosing ("we", "us", "our", or “the Site”) collects, uses, and protects your personal information when you visit our website, make a purchase, use our services, or otherwise interact with us.

By using this website (britishstairnosing.co.uk), you agree to the collection and use of information as outlined in this policy. “You” or “your” refers to any individual using the Site, whether as a customer, visitor, or other user.

1. Information We Collect and How We Use It

We collect personal information to provide and improve our services, process transactions, and communicate effectively. This includes:

A. Information You Provide Directly

  • Contact Information: Name, email address, phone number, billing and shipping address

  • Order Details: Purchase history, payment confirmation, shipping instructions

  • Account Data: Username, password, and security-related details (if applicable)

  • Support Communications: Information shared when contacting customer support

Some features require you to provide personal details; without them, access may be limited.

B. Information Collected Automatically

We use cookies, analytics tools, and similar technologies to gather:

  • Device and browser type

  • IP address and location data

  • Usage behavior on our site (e.g., pages viewed, time spent)

C. Information from Third Parties

We may receive data from:

  • Service providers such as Shopify (e-commerce platform)

  • Payment processors handling secure transactions

  • Marketing partners assisting in campaigns

Any data received from third parties is treated in accordance with this Privacy Policy.

2. How We Use Your Personal Information

  • Order Fulfillment: Processing purchases, managing shipping, returns, and payments

  • Customer Service: Resolving issues and responding to inquiries

  • Marketing & Promotions: Sending newsletters or product updates (with your consent)

  • Security & Fraud Prevention: Monitoring for misuse or suspicious activity

  • Website Improvement: Enhancing user experience through analytics

3. Cookies and Tracking Technologies

We use cookies to enable essential functions, analyze usage patterns, and personalize content. You may manage cookies through your browser settings. Please note that disabling cookies may affect site functionality.

4. Sharing Your Information

We may share personal data with:

  • Trusted service providers for shipping, analytics, payment processing, and IT support

  • Marketing platforms and partners (only with consent)

  • Law enforcement or legal authorities when required

  • Affiliates or as part of a business transfer or reorganization

We do not sell or share sensitive personal data without your explicit consent.

5. Third-Party Sites

Our website may link to external sites. We are not responsible for their content or privacy practices. Please review their respective privacy policies before sharing any personal data.

6. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If we learn we have unintentionally collected such data, we will delete it promptly.

7. Data Security and Retention

We implement security measures to protect your data. While we take precautions, no system is 100% secure. Personal information is retained only for as long as necessary for business, legal, or regulatory reasons.

8. Your Rights

Depending on your location, you may have rights to:

  • Access: View the data we hold about you

  • Rectification: Correct any inaccurate information

  • Deletion: Request removal of your data

  • Portability: Receive a copy of your personal data

  • Opt-Out: Unsubscribe from marketing communications

To exercise any of these rights, please contact us using the details below. Your request will be handled in accordance with applicable data protection laws.

9. International Users

Your information may be processed in countries outside your own. When required, we implement safeguards for international data transfers in line with relevant legal frameworks.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy. Any changes will be posted on this page. Continued use of the Site following updates constitutes acceptance of those changes.

11. Contact Us

For questions regarding this Privacy Policy or to exercise your data rights, please reach out to:

Customer Service Hours:
Mon - Fri: 9:00 to 5:00 pm GMT

Email: sales@britishstairnosing.co.uk
Phone: +447398998101

BUSINESS INFORMATION:
British Stair Nosing is operated by Wolf Supplies Ltd,
a company registered in United Kingdom.

Company Number: 16070029
Address: 121 Woodfield Road, Balsall Heath,
Birmingham, England, B12 8TE, United Kingdom